Frequently Asked Questions
How does VIP service differ from regular OkayCMS support?
As part of normal support, the operator's response time is up to 24 hours, which can sometimes be too much in case of critical problems. Also, regular support does not provide consulting services on the functionality of the system and its capabilities, but within the framework of VIP service, such services will be provided.
What is included in the VIP service
VIP service includes
Consultations on modules from the marketplace,
Training and consultation on the functionality of the system
Priority speed of processing requests in technical support,
Translating your project to GIT,
Monthly backups of your site
Monitoring the health of your site
Fast response to emerging problems.
VIP service does not include the development of individual modules for your site, but you will receive detailed advice and assistance in drawing up the technical specification if you decide to order such work
What is the cost of VIP services?
The cost of the service is $ 200 for 1 calendar month.
What data will you need?
To provide high-quality services, we will need access to the hosting / server of your site, so that in case of problems we can urgently fix them, so that we can set up monitoring of your site's performance, and also so that we can make monthly backups of your site.